Acceptable Use Rules

a. Use your best efforts to prevent unauthorized access to or use of the Services, including by maintaining a strong password;

b. Keep your passwords and other login credentials for the Services confidential;

c. Monitor and control all activity conducted through your account;

d. Notify us promptly at legal@zorgsocial.com if you become aware of or suspect any security breach regarding your account, including any loss, theft, or unauthorized disclosure or use of your (or any of your Authorized Users') username, password, or account;

e. Comply with the Social Networks' applicable terms which you connect, access or receive Content through the Services (the "Social Network TOS"). These include without limitation and as applicable:

a. Contact end users through any messaging service, unless you, or the party to whom you are operating as a service provider, have all the necessary consent to do so in compliance with UAE laws and regulations;

b. Include links to sites where payment information is collected unless you comply with all applicable UAE e-commerce and payment regulations;

c. Use messaging services to sell digital goods, unless you have received all necessary permissions and comply with UAE regulations.

a. Access to premium Generated Media features is available only to subscribers holding an active paid plan with a valid, verifiable payment method. You must provide, and keep current, true, accurate and complete identity, billing and payment information, including the legal name of the individual or entity subscribing, and, for business accounts, registered company details.

b. You must not register or pay for the Services using a payment instrument you are not authorized to use, use false, borrowed or synthetic identities, or otherwise misrepresent who is accessing the Services. Provision of inaccurate identity or payment information is a material breach of these Acceptable Use Rules.

c. You acknowledge that we may use your payment and billing information, together with verification signals from our payment processors (including cardholder verification, address verification, and strong customer authentication), to verify your identity, to attribute Generated Media to your account, and to satisfy identity-assurance obligations we owe to Model Providers and regulators. We may decline, suspend or condition access to Generated Media features where identity or payment verification fails, and we may require additional verification (including government-issued identification) for features we designate as higher-risk, at our sole discretion.

d. You must not share, resell, or provide access to Generated Media features to any person outside your Authorized Users, and you remain fully responsible for all Generated Media created under your account, whether or not authorized by you.

a. You represent and warrant that, before uploading, referencing or using the image, likeness, or voice of any identifiable natural person in connection with Generated Media, you have obtained prior, valid, informed and documented legal authorization from that person (or their legal guardian or authorized representative), sufficient under all applicable laws, including portrait, personality, publicity, privacy and data-protection laws of the UAE and of any jurisdiction where the person resides or the content will be used.

b. You bear sole and full legal responsibility for any use of a person's portrait, likeness or voice without such authorization, and for all consequences of such use. ZorgSocial does not review, and assumes no responsibility for verifying, the existence or adequacy of your authorizations.

c. Where the Services request it, you must complete a consent attestation at the time of upload confirming that the required authorization has been obtained, and you consent to our recording and retaining that attestation (including your account identity, timestamp and a fingerprint of the uploaded file) as evidence. You must retain the underlying written authorizations for as long as the Generated Media exists plus five (5) years, and provide copies to us within five (5) business days of our request.

d. You must not create, or attempt to create, Generated Media using the likeness or voice of (i) any minor; (ii) any person who has not provided authorization; or (iii) any public figure, political figure, or deceased person, except where you hold documented rights and the content is lawful in every jurisdiction of intended use.

a. Impersonates any real person, or is presented in a manner likely to deceive a reasonable viewer into believing it is authentic footage, speech or conduct of a real person, without clear and conspicuous disclosure that it is AI-generated;

b. Depicts any real person in a sexual, intimate, nude or suggestive manner, whether or not consented;

c. Involves the likeness, image or voice of any minor in any form;

d. Is used for fraud, scams, phishing, social engineering, identity theft, or to fabricate evidence, documents, endorsements, testimonials or news;

e. Constitutes or facilitates disinformation, election interference, incitement, defamation, blackmail, extortion, harassment or intimidation;

f. Circumvents, removes, alters, obscures or attempts to defeat any watermark, content-credential, provenance metadata, AI-disclosure label, safety filter, content-moderation control, rate limit or usage restriction applied by ZorgSocial or any Model Provider; or

g. Violates any prohibition in Section G (UAE-Specific Compliance Requirements) or the acceptable-use requirements of the applicable Model Provider as referenced in our AI Terms.

a. You acknowledge and agree that Generated Media may carry embedded provenance metadata, visible or invisible watermarks, and AI-generation disclosures applied by ZorgSocial or a Model Provider, and that certain disclosures (including for Generated Media depicting realistic humans or speech) are mandatory and may not be removed, cropped, edited out or suppressed by you or anyone acting for you.

b. You consent to our logging and retention of generation records — including prompts, uploaded reference media and their digital fingerprints, model identifiers, timestamps, account and verification identifiers, IP addresses, and the mapping between Generated Media and any posts published through the Services — for traceability, safety, compliance, audit and enforcement purposes, and to our retention of such records after termination of your account to the extent permitted or required by law or by our obligations to Model Providers.

c. Where you distribute Generated Media outside the Services, you are responsible for complying with all AI-content labeling and transparency laws applicable to that distribution.

a. You acknowledge that prompts, uploaded media and Generated Media may be automatically screened before and after generation, and reviewed by authorized personnel where flagged. We may, without prior notice and without liability to you, decline to run a generation job, block or quarantine inputs, remove or disable Generated Media, withdraw content published through the Services, suspend any feature, or apply an emergency suspension (“kill switch”) to your account or workspace where we reasonably believe these Acceptable Use Rules, the Terms, applicable law, or a Model Provider requirement has been or may be violated.

b. No refund, credit or compensation is payable for content removed, jobs declined, or access suspended or terminated under this Section, and such action does not limit any other right or remedy available to us.

c. We provide reporting channels for suspected violations (in-product reporting and legal@zorgsocial.com, subject line “Report Illegal Content”). You must not misuse reporting channels or knowingly submit false reports.

a. Violations of this Section E may result, at our sole discretion and depending on severity, in: warning; restriction or removal of Generated Media features; suspension of the account or workspace; termination of the account without refund; and/or reporting to competent authorities. Severe violations — including child-safety violations, non-consensual intimate imagery, fraud, or terrorism-related content — will result in immediate suspension or termination without prior warning.

b. We may apply enforcement at the level of an individual Authorized User, an account, a workspace, or an entire customer organization (including agency and white-label deployments), where we reasonably determine this is necessary to prevent continuing or repeated violations.

c. You may appeal an enforcement decision by contacting legal@zorgsocial.com. We will review appeals in good faith; our determination following review is final. Enforcement is not suspended pending appeal.

d. You must not attempt to evade enforcement, including by creating new accounts, using different payment instruments or identities, or accessing the Services through another customer's account after suspension or termination.

a. Generated Media features depend on Model Providers whose terms, policies, geographic availability, technical safeguards and KYC/identity requirements may change without notice. Compliance with the applicable Model Provider requirements (including those of ByteDance/BytePlus for Seedance-powered features) is a condition of your use of the relevant features, and such requirements are incorporated by reference through our AI Terms.

b. You acknowledge and consent that we may disclose to Model Providers, payment processors, and competent authorities such information about your identity, account, verification status, generation records and Generated Media as is reasonably necessary to comply with our contractual obligations to Model Providers (including KYC and audit obligations), to investigate or report suspected violations, or to comply with applicable law or legal process.

c. We may modify, restrict, suspend or discontinue any Generated Media feature, model, or capability at any time — including where a Model Provider changes or withdraws access, imposes new conditions, or directs remedial action — without liability to you or any third party, and such changes do not constitute a breach of the Terms nor entitle you to any refund except as expressly required by applicable law.

d. You agree to cooperate promptly and in good faith with any inquiry, audit or investigation by us, a Model Provider, or a competent authority concerning your use of Generated Media features, including by providing the authorizations and records described in Section 6.2(c).

a. Generated Media is produced by probabilistic AI models and is provided “as is” and “as available”. We do not warrant that Generated Media will be accurate, complete, lawful for your intended use, free of third-party rights, or fit for any particular purpose. You are solely responsible for reviewing Generated Media before any use or publication.

b. As between you and ZorgSocial, you are solely responsible for your prompts, your uploaded media, your use and distribution of Generated Media, and the conduct of your Authorized Users and end clients (including where you act as an agency or operate a white-label deployment).

c. You will defend, indemnify and hold harmless ZorgSocial, its affiliates, officers, directors, employees, agents and Model Providers from and against any claims, demands, investigations, penalties, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or relating to: (i) your breach of this Section E; (ii) any use of a person's portrait, likeness or voice without valid authorization; (iii) any Generated Media you create, use, publish or distribute; or (iv) any violation of applicable law or Model Provider requirements in connection with your use of the Services.

d. Nothing in this Section E limits any exclusion or limitation of liability in the Terms, all of which apply to Generated Media features to the maximum extent permitted by law.

a. Not using the Services to publish, transmit, or circulate false information, rumors, or misleading news with intent to harm public interest;

b. Not using the Services to insult, defame, or harm the reputation of others;

c. Not using the Services to violate public morals or commit acts deemed offensive to religions, religious rituals, or beliefs;

d. Not using the Services for any form of cyberstalking, harassment, or threatening behavior;

e. Not using the Services to access, intercept, or interfere with information systems without authorization;

f. Not using the Services to commit fraud, forgery, or any other criminal activity as defined under UAE law.

a. Comply with all TDRA regulations regarding internet services, content, and telecommunications;

b. Not use the Services in a manner that violates TDRA policies or guidelines;

c. Cooperate with any TDRA investigations or inquiries related to your use of the Services.

a. Respects Islamic values and principles;

b. Does not insult or defame Islam, other religions, their symbols, or sacred texts;

c. Respects UAE cultural norms and traditions;

d. Does not contain content that is considered indecent or immoral under UAE standards;

e. Respects the leadership and national symbols of the UAE;

f. Does not promote activities that are prohibited or restricted under UAE law, including but not limited to gambling, consumption of alcohol (except as legally permitted), and other activities contrary to Islamic law.

a. Obtaining appropriate consents for collection and processing of personal data;

b. Implementing appropriate security measures to protect personal data;

c. Respecting individuals' privacy rights under UAE law;

d. Complying with data localization requirements where applicable;

e. Notifying appropriate authorities and affected individuals in the event of data breaches as required by UAE law.

a. Remove, restrict access to, or refuse to publish any Content that violates UAE law, these Acceptable Use Rules, or our Terms;

b. Report illegal content to UAE law enforcement or regulatory authorities as required by law;

c. Cooperate with UAE authorities in investigations of illegal content or activities;

d. Suspend or terminate accounts that repeatedly violate these Acceptable Use Rules or UAE law;

e. Take any of the actions above, and those described in Section E, with respect to Generated Media, including at the direction of, or to satisfy obligations owed to, a Model Provider.

a. Promotes or facilitates terrorism, extremism, or violence;

b. Contains child sexual abuse material or child exploitation content;

c. Promotes or facilitates human trafficking or exploitation;

d. Promotes or facilitates illegal drugs or controlled substances;

e. Promotes hatred, discrimination, or violence based on race, religion, nationality, or other protected characteristics;

f. Contains graphic violence or excessively disturbing content;

g. Violates export control laws or economic sanctions;

h. Promotes or facilitates money laundering or terrorist financing;

i. Violates any other category of prohibited content under UAE law.

a. Comply with all UAE commercial licensing requirements;

b. Ensure all advertising and marketing content complies with UAE advertising standards and regulations;

c. Obtain necessary approvals for promotional activities, contests, or giveaways;

d. Comply with UAE e-commerce laws and regulations;

e. Ensure transparency in sponsored content and advertising as required by UAE law.

a. Cooperate with UAE law enforcement and regulatory authorities in investigations or inquiries;

b. Provide information or documentation as may be lawfully requested by UAE authorities;

c. Comply with court orders, subpoenas, or other legal processes issued by UAE courts or authorities;

d. Not interfere with or obstruct any investigation or legal process.